1. About us
onepayment.com.au ("OnePayment", "we", "us", "our") is a referral service that connects individuals with lending specialists. We do not hold an Australian Credit Licence (ACL) and are not a credit representative of any Australian Credit Licensee. Personal enquiries submitted through this website are referred to our trusted partners.
2. What personal information we collect
When you use our website or submit an enquiry, we may collect the following personal information:
- Your name (first and last)
- Mobile phone number
- Email address
- Details about your financial situation including debt amounts and employment status
- IP address and browser/device information collected automatically via cookies and analytics tools
We only collect information that is reasonably necessary for the purpose of connecting you with a lending specialist.
3. How we collect your information
We collect personal information directly from you when you:
- Submit an enquiry or lead form on our website
- Contact us by phone at 1800 456 123
- Browse our website (automatic collection via cookies and analytics)
4. Why we collect your information
We collect your personal information to:
- Refer your enquiry to our our trusted partners so that a qualified specialist can contact you
- Respond to your enquiries and communicate with you about your request
- Improve the functionality and content of our website
- Comply with our legal obligations
5. Disclosure of your information
We will disclose your personal information to our trusted partners for the purpose of facilitating a lending enquiry. By submitting your details on our website, you consent to this referral.
We will not sell, rent, or trade your personal information to any third party for marketing purposes. We may also disclose your information where required or authorised by law.
6. How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses SSL/HTTPS encryption to protect data transmitted between your browser and our servers.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
7. Cookies and analytics
Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect anonymised data including your IP address, browser type, and pages visited. You can disable cookies through your browser settings, though this may affect some website functionality.
8. Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete or out of date. To make such a request, please contact us at the details below. We will respond within a reasonable time.
9. Complaints
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact us
For any privacy-related enquiries or requests, please contact us:
- Phone: 1800 456 123
- Website: onepayment.com.au
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.